1. Introduction
Kakatiya Hospitals ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our healthcare services.
By accessing our website or using our services, you agree to the terms outlined in this Privacy Policy. If you do not agree, please do not use our services.
2. Information We Collect
2.1 Personal Information
- Name, date of birth, gender, and contact details (phone, email, address)
- Government-issued identification (Aadhaar, PAN for insurance/regulatory purposes)
- Emergency contact information
- Insurance policy details and TPA information
2.2 Medical Information
- Medical history, diagnoses, and treatment records
- Prescriptions and medication records
- Test results (lab reports, imaging, diagnostic results)
- Doctor consultations and clinical notes
- Vital signs and biometric data
2.3 Technical Information
- IP address, browser type, device information
- Website usage patterns and analytics
- Cookies and similar technologies
3. How We Use Your Information
- Healthcare Delivery: Providing medical treatment, diagnosis, and care coordination
- Insurance Processing: Processing cashless claims and insurance documentation
- Communication: Appointment reminders, test results, and follow-up care
- Quality Improvement: Analyzing outcomes and improving healthcare services
- Legal Compliance: Meeting regulatory requirements (NABH, IRDAI, etc.)
- Emergency Care: Critical contact during medical emergencies
4. Data Security Measures
We implement comprehensive security measures to protect your data:
- 256-bit SSL encryption for all data transmission
- Secure, access-controlled medical records systems
- Regular security audits and penetration testing
- Staff training on data privacy and confidentiality
- Physical security measures at our facilities
- Regular backup and disaster recovery protocols
5. Information Sharing
We do not sell your personal information. We may share your information with:
- Healthcare Providers: Doctors, specialists, and care team members involved in your treatment
- Insurance Companies: For claim processing and pre-authorization (with your consent)
- Diagnostic Partners: Laboratories and imaging centers for test processing
- Regulatory Authorities: When required by law (NABH, Health Department, etc.)
- Legal Requirements: Court orders, subpoenas, or legal processes
6. Your Rights
As a patient, you have the right to:
- Access: Request copies of your medical records
- Correction: Request correction of inaccurate information
- Confidentiality: Expect your information to be kept confidential
- Consent: Control how your information is used and shared
- Complaint: Lodge complaints about privacy practices
7. Cookies and Tracking
We use cookies to enhance your browsing experience:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand website usage
- Preference Cookies: Remember your settings and preferences
You can control cookie settings through your browser preferences.
8. Data Retention
We retain medical records as required by Indian healthcare regulations:
- OPD records: Minimum 3 years
- IPD records: Minimum 7 years
- Medico-legal cases: As per court requirements
9. Children's Privacy
We do not knowingly collect information from children under 13 without parental consent. Parents/guardians have the right to review, delete, or refuse further collection of their child's information.
10. Changes to This Policy
We may update this Privacy Policy periodically. Changes will be posted on this page with the updated effective date. We encourage you to review this policy regularly.
11. Contact Us
For privacy-related questions, data access requests, or complaints:
